Client Terms and Conditions

Please read the following terms and conditions of the service. If you do not want to be bound by these terms and conditions, do not accept the service. We want the terms and conditions to meet your needs and the needs of our other clients, and we expect that these terms and conditions will evolve over time. Your continued use of the service will constitute acceptance of any changes to the terms and conditions. This agreement becomes effective on the date it is accepted by CentroBill.

1. Definitions

When used in this agreement, the following definitions apply:

  1. ACH: Automated Clearing House, a service provided through the United States Federal Reserve banking system that allows customers to convert paper financial instruments to electronic form.
  2. ACH Returned Item: Any customer's check that is returned through the ACH system.
  3. Chargeback: A charge to the customer that is reversed by the credit card issuer.
  4. Client: An entry or individual contracting with CentroBill in order to utilize CentroBill's automated financial transaction processing and ancillary related services.
  5. Customer: Anyone trying to access a Client's venue with a membership ID issued through CentroBill's e-ticketing and access management software.
  6. Customer Charges: Amounts to be charged to the customer.
  7. Database: Any and all information received from Client and/or Customer which CentroBill keeps in an electronic format for CentroBill's use. This may include at CentroBill's sole discretion a file containing only the Client's information and/or a universal file containing all of CentroBill's Clients' information.
  8. E-Ticketing and /Site Access Management System: Those services provided by CentroBill under the terms of this agreement to facilitate customer access to your venue.
  9. Membership IDs: A unique code assigned to a customer through CentroBill's e-ticketing system that permits access to your restricted venue.
  10. New Client: A client of CentroBill's including you and/or your company, if neither you nor your company has ever been a client of CentroBill.
  11. Online Check: A system that allows customer to utilize bank accounts without providing a physical instrument to debit the customer's account for the purchase of an e-ticket.
  12. Payment Form: The payment mechanism, i.e. credit card, on-line check, 900 number, etc., a customer utilizes in purchasing an e-ticket to gain access to a Client's venue.
  13. Penalty: Any fine, fee, assessment or other charge levied against CentroBill by the card associations, Merchant Bank, any state or federal Regulatory Agency, or ACH system that is in addition to the normal fees charged by those entities.
  14. Refund: Any payment from your customer that is reversed by CentroBill or you.
  15. Security Deposit: A percentage of the value of each transaction that is withheld from your gross amount as determined by CentroBill and/or the Merchant Bank. The amount of security deposit will vary from time to time and payment form to payment form as will the period of time the security deposit is held for.
  16. Tangible Goods: Hard goods that are purchased by consumers through CentroBill and provided to consumers via direct shipment from accordance with Exhibit A and Exhibit B attached hereto.
  17. Venue: A Client's collection of website pages and content that create the Client's entertainment arena.
  18. Website: The website(s) owned by you that utilize CentroBill's e-ticketing system and site access management tools.
  19. Your: The Client and owner and/or creator of the website and venue.

2. Website Pricing Options

The minimum price that you can charge is $2.95 per transaction. The maximum is $99.99 per transaction. Any exceptions must be applied for in writing to CentroBill, and may or may not be accepted based solely on CentroBill's discretion.

3. Services

The services covered by this agreement include CentroBill's e-ticketing and site access management tools. In addition, CentroBill provides some services such as client affiliate program software and transaction reporting and tracking. CentroBill reserves the right to stop allowing you to use these added services if in CentroBill's judgment they are contributing to violations of CentroBill's Acceptable Use Policies (AUP) or high volumes of chargebacks, ACH returned items, refunds, or customer complaints. CentroBill reserves the right to begin charging for these additional services upon thirty (30) days written notice to the contact information that we have on file for you, and CentroBill also reserves the right to offer new services that are not covered by this agreement, and to charge you extra if you choose to use them.

In order to provide the highest level of service to all CentroBill's clients, data provided by customers for venue access will be combined with data from all CentroBill's' client customers. The combined database will be used for risk analysis of your and all other clients' transactions. Ownership of the combined database remains with CentroBill. Credit card information from CentroBill's database will not be provided to you or any other party during this agreement or upon termination of this agreement. However, CentroBill reserves the right to transfer the database in the event of a change in CentroBill's ownership. You are responsible for maintaining a record of all user id information for your own use as well as for backup in the event of a system failure that requires restoration.

Any unauthorized attempt to gain access to CentroBill's database or systems by you, or anyone directly or indirectly associated or related to you, however remotely, will constitute a material breach of this agreement. In the event of any such attempt to gain access, CentroBill may immediately terminate this agreement, and you will immediately return to CentroBill all copies of any information obtained by this access.

4. Tangible Goods Sales

CentroBill agrees to permit Client to submit ecommerce transactions for tangible goods, and Client agrees to submit transactions for the sale of tangible goods subject to the terms of this Agreement, the attached policies (Exhibit B) and the attached addition to CentroBill's standard AUP (Exhibit A).

Client acknowledges and agrees that it will not use CentroBill's systems for any purpose that is illegal.

5. Fees

CentroBill shall charge, and Client agrees to pay, the fees set forth in Schedule 1 attached hereto for the services provided by CentroBill. CentroBill shall have the right to change the fees stated herein upon providing notice to client at least 10 days prior to the effective date of such changes. CentroBill will deduct this fee from your funds before payment to you.

In addition to the fee, CentroBill shall hold a security deposit for a minimum of six months as set forth in Schedule 2 attached hereto. CentroBill may increase its security deposit requirements, at any time, if in CentroBill's sole discretion it is necessary to cover potential refunds, ACH returned items, chargebacks, customer disputes, and/ or fines or penalties imposed directly or indirectly on CentroBill by its acquiring bank, the card associations, regulatory agencies, or the ACH system.

In the event Client utilizes both transaction processing and hosting services from any affiliated entities, Client hereby authorizes and agrees to allow the funds of their transaction processing reserve to be applied, wholly or in part, to their delinquent hosting account.  This offset is intended to protect the Client from discontinuation of hosting services for unpaid balances on account.

If CentroBill is penalized by its acquiring bank, a card association, or NACHA for chargebacks, refunds, or returned checks arising from CentroBill's processing transactions for your website(s), CentroBill may at any time and at its discretion pass through to you actual amount of the penalty per item. CentroBill's waiver of this paragraph for any period of time does not constitute forfeiture of CentroBill's right to impose the application of the penalties retroactively or for that period of time. You acknowledge that the card associations and regulatory agencies may apply chargebacks and fines retroactively and that CentroBill must retain that right as well. In the event a flat amount penalty is assessed against CentroBill as opposed to a per transaction penalty, CentroBill may at its sole discretion prorate the flat amount among those clients that CentroBill at its sole discretion deems to have been the cause of the penalty.

6. Payment

In order to receive payments a signed copy of this contract must be received by CentroBill. You may fax the signed agreement to 1-480-449-8823. You agree by clicking to accept these Terms & Conditions at the end of this contract that CentroBill may withhold payments on new accounts until the signed contract is accepted and verified by CentroBill.

CentroBill will issue payment to you on a weekly basis. The payment made will be for the net amount of the customer charges for the week ending on Saturday, one week prior to the week the payment is issued. While CentroBill will make reasonable effort to make payment on Monday, if there are unusual circumstances such as delays in CentroBill receiving payment from banks, holidays, or system failures, CentroBill will make payment as soon after Monday as possible.

The net amount of payment will be the amount of customer charges minus CentroBill fees, security deposit, and refunds not processed in previous payments, chargebacks, ACH returned items, payment delivery fees, taxes, penalties, and any additional security deposit amounts. CentroBill reserves the right to charge any of these deductions against the security deposit and to require you to replenish the security deposit to a level deemed appropriate solely by CentroBill or its Merchant Bank.

In order to resolve complaints and disputes, you agree that CentroBill may issue refunds without your knowledge or approval in any situation CentroBill thinks is appropriate. CentroBill may also include the customer in its database of blocked accounts if there is an indication of fraud or inappropriate use of the customer's information by the customer or anyone else.

7. Cancellation

You and CentroBill can cancel this agreement at any time with 10 days written notice. Email and telephone are not acceptable forms of notice. CentroBill also has the right to cancel this agreement without notice, if you violate the terms of this agreement, or CentroBill's Acceptable Use Policies (AUP). CentroBill's AUP is available on its website. CentroBill will change its AUP from time to time and it is your responsibility to check it often to make sure you are in compliance. In cases of minor violations, CentroBill will give you an opportunity to become compliant, but CentroBill can cancel this agreement or take any other action CentroBill feels is appropriate if you do not comply. Serious violations by you or any of your referrers or upon notification by any of the card associations or regulatory agencies to discontinue accepting transactions will result in CentroBill canceling this agreement immediately.

During the term of this Agreement or in the event that you cancel this Agreement, you agree that for a period of one year following such cancellation you will not attempt to circumvent CentroBill by utilizing any of CentroBill's acquirers or service providers for processing transactions for your websites.

CentroBill may terminate either (a) this Agreement, (b) any service or (c) both, immediately, if you are the subject of a bankruptcy order, become insolvent, make any arrangement or composition with or assignment for the benefit of creditors, go into voluntary or compulsory liquidation, have a receiver or administrator appointed over your assets, or if the equivalent of any such events under the laws of any of the relevant jurisdictions occurs to you.

Upon cancellation/termination of your account, CentroBill will hold all funds due to you for a minimum of six months as reserve for possible refunds, returned checks and chargebacks.

8. Your Obligations

You agree to use CentroBill's services for the sale of legal content and services from your website. Without CentroBill's prior written approval, you will not use CentroBill's services for the sale of property or items that cannot be downloaded from your venue by your customer. You also agree to abide by the Terms and Conditions of this agreement and CentroBill's Acceptable Use Policies (AUP). CentroBill reserves the right to manually or electronically review your website(s) to ensure there are no violations of the Terms and Condition or the AUP.

On CentroBill's signup page for your venue, CentroBill will plainly show the customer the price(s) you are charging and all terms and conditions of the purchase. If this agreement is terminated by either you or CentroBill for any reason, you must leave the ability for customers to cancel their purchases through CentroBill's services until there are no more active recurring memberships. If you do not do this, or if in CentroBill's judgment there will be excessive chargebacks, or ACH returned items, CentroBill will immediately issue refunds to your customers, and hold all payments and reserves until such time as CentroBill is convinced that there will be no further refunds and/or chargebacks. The minimum time that CentroBill will withhold payment is six months.

You will always maintain the ability to respond to your customer's technical inquiries and try to resolve issues amicably. If, in CentroBill's opinion customer complaints and/or chargebacks are excessive, CentroBill may choose to cancel this agreement and you agree to immediately reimburse to CentroBill all its expenses related to chargebacks and refunds.

You may change the access prices and subscription options for your venue whenever you want. The correctness, functionality, and accuracy of these changes are your responsibility regardless of who makes them.

CentroBill's employees have entered into an agreement to protect CentroBill's confidential and trade secret information even after their employment. You agree that it would be difficult for CentroBill to enforce this agreement if you were to hire an employee or a former employee and it would be difficult for the employee to abide by the terms of the agreement. You therefore agree that you will not hire or enter into a contract of any kind with a current or former CentroBill employee for a period of 24 months following the effective date of that employee's last date of employment with CentroBill or any company affiliated with CentroBill without CentroBill's written prior approval.

9. Authorization

By signing this agreement you are stating that you are the owner and operator of the venue(s), are of legal age in the state or country where your business is located to enter in to this agreement, and have obtained all the necessary licenses and certificates required to perform your obligations. You will follow all laws and legal regulations that relate to your business regardless of where those laws and regulations originate, and will comply with any laws and regulations that may apply in the future.

10. Privacy Policy

You understand that CentroBill's Privacy Policy. in part reads, “By using CentroBill's services, you agree that we may release information obtained in the course of your use of CentroBill's services when it is believed, in CentroBill's sole and absolute discretion, that the release is appropriate  or otherwise necessary to comply with the law, enforce our Agreement, and/or protect the contract and other rights of our Clients.

11. Taxes

CentroBill and you both agree to pay any and all taxes that are imposed on CentroBill or your respective business. If CentroBill is required to pay taxes for you, you will immediately reimburse CentroBill for those taxes and any fines, penalties and interest, or you agree that CentroBill may deduct them from payments to you.

12. Limitations of Liability

CentroBill WILL UTILIZE ITS BEST EFFORTS TO MAINTAIN ACCEPTABLE PERFORMANCE OF THE SERVICE, BUT CentroBill MAKES ABSOLUTELY NO WARRANTIES WHATSOEVER, EXPRESSED OR IMPLIED, INCLUDING WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. CentroBill cannot guarantee continuous service, service at any particular time, or integrity of data stored or transmitted via its system or via the Internet. CentroBill will not be liable for the inadvertent disclosure of, or corruption or erasure of, data transmitted, received, or stored on its system. CentroBill will not be liable to you or any of your customers for any claims or damages which may be suffered by you or your customers, including, but not limited to, losses or damages of any and every nature, resulting from the loss of data, unauthorized access to your website as a result of hackers or password trading, inability to access Internet, or inability to transmit or receive information, caused by, or resulting from, delays, non-delivery, or service interruptions whether or not caused by CentroBill's fault or negligence. CentroBill will not be responsible for your venue not being accessible on the Internet due to circumstances not under CentroBill's direct control such as individual Internet user's own equipment capabilities, limitations, other Internet service provider limitations and/or browser software limitations.

CentroBill may discontinue any service, or may require fulfillment of conditions CentroBill may choose to impose as a prerequisite for continuing any service upon thirty (30) days notice to you. However, CentroBill may discontinue service immediately for fraud committed by you or your employees, illegal activity, or violations of its Acceptable Use Policies (AUP) and/or its other policies.

CentroBill's liability to you and any end user of the service or any other of its services is limited to the amount paid to and received by CentroBill for service not accepted. In no event will CentroBill be liable to you, or any end user or any other entity for any special, consequential, or other damages, however caused, whether for breach of contract, negligence or otherwise, even if CentroBill has been advised of the possibility of such damage.

You agree that CentroBill is an Internet Service Provider ("ISP") under the Digital Millennium Copyright Act (DMCA) and understand that CentroBill is required under the DMCA to have you remove any material that another party claims is infringing once CentroBill has received, in its sole judgment, a proper notification. You also agree that if you do not comply with a request from CentroBill to remove material under the DMCA or for any other reason, CentroBill may at its discretion block access to new member signups and renewals and hold all funds until such time as CentroBill is certain that the material is removed. CentroBill may, at its sole discretion, determine who is an “infringer” and may terminate this agreement without notice to you if CentroBill believes you to be a repeat infringer.

13. Indemnification

You are solely responsible for your venue, any associated website and all venue/website content, for your advertising and promotion, and that of anyone referring others to your venue. You are also responsible for insuring that you are the rightful owner or licensee for any copyrighted material, trademarks, or items that appear on your venue.

You will take all necessary measures to preclude CentroBill from being made a party to any lawsuit or claim regarding the service provided to or by you, or any end user. You hereby agree to indemnify CentroBill and hold CentroBill harmless from any and all claims of whatever nature brought by any anyone against CentroBill in excess of the remedy set forth herein.

You hereby agree to reimburse CentroBill for any and all expenses associated with CentroBill being involved with any civil, criminal, regulatory or investigatory actions brought by you or against you by anyone, including expenses associated with providing information that CentroBill, in its sole discretion, believes it legally must provide or has been authorized by you to provide. You also understand and agree that CentroBill will deduct those expenses from monies due to you and you agree to reimburse CentroBill for any expense that exceeds what CentroBill is able to deduct from your account.

14. Relationship of Parties

Nothing in this Agreement will create any partnership, joint venture, agency, franchise, sales representative, or employment relationship between the parties. You will have no authority to make or accept any offers or representations on our behalf. You will not make any statement, whether on your site or otherwise, that reasonably would contradict anything in this Section. Neither party is the agent of the other and the COMPANY expressly disclaims responsibility for any conduct by you in violation of our terms of agreement.

You hereby agree to reimburse CentroBill for any and all expenses associated with CentroBill being involved with any civil, criminal, regulatory or investigatory actions brought by you or against you by anyone, including expenses associated with providing information that CentroBill, in its sole discretion, believes it legally must provide or has been authorized by you to provide. You also understand and agree that CentroBill will deduct those expenses from monies due to you and you agree to reimburse CentroBill for any expense that exceeds what CentroBill is able to deduct from your account.

15. Term

This agreement will continue until terminated by either party under the provisions above. CentroBill may terminate this agreement immediately and without notice if you violate the terms of this agreement, its Acceptable Use Policies (AUP), its policies, or the law. CentroBill may, at its sole discretion, suspend or cancel services for your account if it stays inactive for any consecutive ninety (90) day periods. Reinstatement of your account, after suspension or cancellation, will require CentroBill approval.

16. Survival

The rights and obligations of the parties in this Agreement that would by their nature or context be intended to survive the expiration or termination of this Agreement shall so survive, including without limitation the provisions of this Agreement in sections 5, 6, 9, 10, 11, 12, 16, 17, 18, and 19.

17. Confidentiality

Unless required by law, you will treat CentroBill's intellectual property as confidential and proprietary, and not disclose them to anyone without CentroBill's prior written consent. You may not use CentroBill's trademarks and advertising without CentroBill's permission, and then only in ways agreed to by you and CentroBill. Upon termination of this agreement, you will promptly return any of CentroBill's property in your possession.

18. Invalid or Unenforceable Provisions

If any provision of this Agreement is held to be invalid by a court of competent jurisdiction, then the remaining provisions will nevertheless remain in full force and effect. You and CentroBill agree to renegotiate in good faith any term held invalid and to be bound by any mutually agreed to substitute provision.

19. Choice of Law: Venue

This Agreement is governed by and construed under the laws of the State of Arizona and the United States of America. The federal and state courts of the State of Arizona will have exclusive jurisdiction to adjudicate any non-arbitrable dispute arising out of this Agreement.

20. Disputes

CentroBill will attempt to resolve all disputes arising out of this Agreement in a spirit of cooperation without formal proceedings. Any dispute which cannot be so resolved (other than the collection of money due on unpaid invoices and other than injunctive relief) will be subject to arbitration upon written demand of either party. Except for disputes resulting from unpaid CentroBill invoices, the parties agree to arbitrate this matter prior to any state, federal, or international court action. The arbitration will take place in Phoenix, Arizona before a single arbitrator under the auspices of the American Arbitration Association‘s (“AAA”) Commercial Arbitration Rules currently in effect at that time. Arizona law will be applied in the arbitration and any other subsequent legal hearings.

The arbitrator will not have the authority to award punitive damages or any other form of relief not contemplated in the contract. The arbitrator will render a written opinion setting forth the basis on which he or she arrived at the decision regarding each issue submitted to arbitration. The decision of each issue submitted to arbitration will be final and binding only to the extent it is accompanied by a written explanation of the basis upon which it was arrived at. Judgment upon the award, if any, rendered by the arbitrator may be entered in any court having jurisdiction thereof.

Should any legal action permissible under this Agreement be instituted to enforce the terms and conditions of this Agreement, in particular the right to collect money due on unpaid invoices, the prevailing party will be entitled to recover reasonable attorneys' fees and expenses incurred at both the trial and appellate levels.

Parties may modify the dispute clause only through a stipulation signed by both parties.

21. Entire Agreement; Modifications

This Agreement sets forth the entire Agreement and understanding between the parties and merges all prior discussion between them. CentroBill reserves the right to modify this agreement at any time. Utilization of the service by you and/or your customers following the effective date of any change or modification of this Agreement on CentroBill's website will constitute acceptance by you of such change(s). Otherwise, this Agreement may not be modified except by the written consent of both parties.

For your own protection, you understand and agree that CentroBill will only accept requested changes and modifications to this agreement that are in writing and signed by the individual(s) signing this agreement.

22. Change of Ownership and Multiple Signatories

In the event of changes in ownership of your company or, venue(s) covered by this agreement, you and you only must notify CentroBill in writing of the change. CentroBill will then require the new owner to execute a new agreement with CentroBill. In the event you want to change the information in this agreement regarding the payments to you, you and only you must notify CentroBill in writing.

CentroBill strongly discourages clients from having more than one person sign this agreement. If you choose to have more than one person sign this agreement, please be advised that, when notified of a dispute, CentroBill will not make any changes to the account or disburse or refund any monies until CentroBill receives either written stipulation signed by all signatories or a court order.

Exhibit A: Tangible Goods AUP

The following modifies or reinforces CentroBill's standard AUP for the purpose of sale of tangible goods.


We will not process for websites that infringe, or contain products that infringe on the intellectual property rights of other parties.


We do not allow the sale of email lists, opt-in lists, leads, mailing lists, social networking or IM info, telephone numbers, or FAX numbers.



The sale of any of the below is not allowed:

  • Cars, Boats, Airplanes or other Motorized Transportation
  • Real estate


The sale of any of the below is prohibited:

  • Fire arms
  • Ammunition
  • Air Guns
  • Firearm parts or accessories
  • Pyrotechnic devices and hazardous materials
  • Fireworks
  • Hazardous Chemicals
  • Radioactive materials
  • Combustible or Corrosive materials
  • Pesticides


The sale of any of the below is prohibited:

  • Alcohol
  • Tobacco
  • Illegal Drugs
  • Drug Paraphernalia
  • Narcotics
  • Steroids
  • Any and all items that are primarily intended or designed for use in manufacturing, concealing or using a controlled substance
  • Anything described in a manner that suggests ingesting, inhaling, extracting or otherwise using any substance or compound from the legal substance will provide the same effect as an illegal drug, compound or substance or that will provide unsubstantiated health benefits


The sale of any of the below is prohibited:

  • Prescription Drugs
  • Controlled substances
  • Prescription devices
  • "Miracle Cures" or any health/nutritional products offering guaranteed results
  • Computer, Internet, and Marketing

Computer and Device Applications

The sale of any of the below is prohibited:

  • Software designed to harvest e-mail addresses or other personal information from the Internet
  • Software designed to post messages on multiple forums, message boards, bulletin boards, newsgroups, etc.
  • Software designed to facilitate the transmission of Unsolicited Bulk Email ("UBE")
  • Malware


The sale of any of the below is prohibited:

  • All used clothing items must include a statement that the item has been properly cleaned
  • Used under garments are prohibited

Offensive Material

Prohibited are Goods, literature, products, or other materials that:
  • Promote hatred, racism or religious persecution
  • Defame or slander any person or groups of people based on race, ethnicity, national origin, religion, sex, or other factors
  • Defame or slander any person or groups of people protected from defamation or slander by applicable law (such as the protection afforded to the royal family in some jurisdictions)
  • Encourage or incite violent acts
  • Promote the facilitation of suicide or euthanasia
  • Promote intolerance or hatred Promote or support membership in terrorist groups or other organizations prohibited by law
  • Contravene public morality
  • Are considered obscene



Prohibited are products such as lock picks that are designed to circumvent the below methods or are designed to gain access to restricted features, systems or services they have not paid for:

  • Locks
  • Programming codes or security features
  • Police and other government identification and equipment


  • Airbags
  • Batteries containing mercury
  • Car titles
  • License plates
  • Postage meters
  • Recalled Products
  • Government IDs and licenses, or items that claim to be, or that look similar to, government identification documents
  • Stolen property
  • Postage meters
  • Illegal Telecommunications services
  • Radar and laser jammers
  • Cuban Cigars
  • Cable Descramblers
  • Items that encourage, promote, facilitate or instruct others to engage in illegal activities
  • Electronic Surveillance Equipment or products designed primarily to record the private oral, wire or electronic conversations of others without their knowledge or permission
  • Live Animals
  • Humans, the human body, or any human body parts or fluids
  • Cultural Artifacts, Antiquities, Native American Artifacts
  • Food - Perishable, non-prepackaged foods
  • Precious metals or stones
  • Any other items or activities which in Company's judgment are illegal, inappropriate, or offensive

Exhibit B: CentroBill Tangible Goods Policies

  1. All consumer complaints that require the Company's intervention will always be resolved in favor of the consumer.
  2. The client is required to ship all orders within 3 business days (excluding weekends and major U.S. holidays). The orders must be shipped by 6pm (local time) on the third day.
  3. If a product is not shipped within the 3 business day period, the Client must refund the transaction before the end of said 3 day period.
  4. Client may not accept orders for any products that are unavailable for shipment within the 3 business day period and must remove the consumer's ability to purchase the product.
  5. Client may ship all materials via public and/or private shipping companies such as USPS, FedEx, DHL or UPS as long as they provide a verifiable tracking ID.
  6. Clients are required to prominently list on any website selling tangible goods a clear and reasonable refund and exchange policy that is appropriate for managing customer issues and does not result in excessive complaints, as determined by the Company. Clients are required to prominently list on any website selling tangible goods a clear and reasonable return and exchange policy that is appropriate for managing customer issues and complaints. The return and exchange policy must include a time frame for how long the customer has to make a return, who is responsible for paying the shipping costs (seller or customer) and the instructions for completing a return.
  7. Company does not allow exchanges to be processed through its systems. All exchanges are handled directly between Client and Consumer. Even in the event of an exchange, Company reserves the right without client approval to refund the consumer in the event consumer complains to Company.
  8. All tangible goods orders must be processed through a separate Company sub-account than intangible purchasing.
  9. It is the client's responsibility to handle all customer product and shipping inquiries. Client is required to prominently display their company name, address, phone number, and email address on their website to offer support with a response time of 24 hours.
  10. The client is required to inform Company and all consumers when an order is shipped and provide both with the shipping company name, shipping address, tracking number, and the transaction ID number.
  11. If there are any delays or changes to the order or product availability, Client must immediately issue a refund and notify both the consumer and the Company.
  12. All products must have a product description that clearly and accurately depicts the product.
  13. Any used products being sold by the client must clearly state the condition of the product. Any used products must be properly cleaned before shipment and a notice must be provided before purchasing indicating the products are used and have been properly cleaned.
  14. The client indemnifies CentroBill, its owners, employees, and agents against any costs or legal fees resulting from client's actions including claims of illegal activity by any legal jurisdiction including but not limited to Federal, State, Local, or International.
  15. All payments are subject to be delayed or held at the sole discretion of CentroBill.