Merchant Acceptable Use Policy Last Updated: December 19, 2016
All merchants of CentroBill (Cyprus) Limited (“CentroBill”) agree to comply with the following policies. CentroBill may change and update these policies as it considers necessary.
CentroBill's primary purpose is to facilitate and manage access to merchants' venues for consumers. CentroBill intends to accept payment from consumers for access to merchants' sites or services with minimal or no interference from CentroBill. But many of the individual credit card associations have specific guidelines for use. In addition, many Internet Service Providers also have specific guidelines pertaining to general use of the Internet. As the Internet expands, it is increasingly common for an Internet Service Provider, such as CentroBill, to be blocked from use of another organization's systems due to violations of that system's acceptable use policy. Because CentroBill runs multi-user systems, merchant actions can have a severe impact on other merchants' ability to use the systems. This is unfair to all CentroBill users. Accordingly, CentroBill has developed this Acceptable Use Policy (the “AUP”). This AUP is intended to inform the merchant of what CentroBill considers to be acceptable conduct in relation to the Internet, and of what actions CentroBill may take, with or without notice, in the event that CentroBill becomes aware of inappropriate use of its service. This AUP will be used to help CentroBill's system administrators deal with complaints from users of CentroBill or other Internet-connected systems, and to determine when action should be taken. It is expected that the merchant will follow the policies set out below. These policies are drawn from applicable law and generally accepted standards of Internet conduct, and are intended to ensure protection of CentroBill's technical resources, ability to continue to provide high quality service to the merchant, and protect CentroBill's reputation as a service provider.
Access to CentroBill's service is provided subject to the following:
The merchant is responsible for all use of the merchant's account and confidentiality of passwords, including choosing safe passwords and ensuring file protections are set correctly. CentroBill will promptly suspend or change access to your CentroBill merchant account on notice by you that your password has been lost, stolen, or otherwise compromised. CentroBill is not liable for any usage and or charges before CentroBill making the necessary account alteration. Electronic mail on this system is as private as CentroBill can make it. The merchant is reminded that no computer network can ever be considered completely safe from intrusion. Email may pass through many computer systems and should not be considered a secure means of communication unless encrypted—and even encrypted information is only as secure as the encryption method used.
Non-Transferability of Account
The right to use CentroBill's Internet service is not transferable. Use of CentroBill's accounts is expressly limited to the individual or business whose name appears on the merchant services agreement.
The following types of conduct are grounds for immediate suspension of service pending investigation by CentroBill and may result in termination of all accounts held by the individual, corporation, or website associated with these violations.
You will also be held responsible for the actions of your business relationships (referrers, associates, etc.) that impact CentroBill. Your cooperation is necessary to make sure that those involved in these relationships comply with this AUP and those of CentroBill's providers. If they violate any of the following policies, CentroBill expects you to make certain that they promptly stop the non-compliant action or that you discontinue your association with them. Continuing violations by your business relationships may result in CentroBill at its discretion having to terminate payment to your business relationships or CentroBill's agreement with you.
1. Spamming or Harassment
- Posting a single article or substantially similar articles to an excessive number of newsgroups (i.e., more than 20) or continued posting of articles which are off-topic according to the newsgroup charter, or which provoke complaints from the regular readers of the newsgroup for being inappropriate.
- Sending unsolicited mass emails (i.e., to more than 25 users) that provoke complaints from the recipients.
- Engaging in either a. or b. from a provider other than CentroBill to draw attention to a website housed within CentroBill's networks or covered by CentroBill's agreement with the merchant.
- Engaging in abuse or harassment of other individuals on the Internet after being asked to stop by those individuals or by CentroBill.
- Email bombing, i.e., sending large volumes of unsolicited email to individuals or to individual business accounts.
- Impersonating another user or otherwise falsifying one's username in email, Usenet postings, on Internet Relay Chat (IRC), or with any other Internet service. (This does not preclude the use of nicknames in IRC or the use of anonymous retailer services.)
2. Network Unfriendly or Illegal Activity
- Attempts, whether successful or not, to gain access to any other system or users' private data without express consent of the user.
- Attempts to interfere with the regular workings of CentroBill's systems or network connections or which adversely affect the ability of other people or systems to use CentroBill's services or the Internet.
- Any unauthorized attempts by a user to gain access to any account not belonging to that user on this or any other of CentroBill's systems.
- Any activity, which violates any local, state, provincial, federal, or international law or regulation.
- Repeated submissions of transactions to CentroBill using the same or similar IPs with varying identification information.
3. Violation of CentroBill Policy
- Any attempt to bypass or remove CentroBill's name, logo, or customer support link from the signup page.
- Failure to fulfill access or services sold to customer in either a trial transaction, regular transaction, or recurring transaction.
- The posting, display, or advertising of any image using a model or models under 18-years old anywhere on the site whether the models are clothed or unclothed.
- Marketing the site using content including “Kids,” “Lolita,” “Pedo,” “Peta,” “Peto,” “Pre-teen,” “Pedophile,” “Underage,” “Child,” or any other words, images, or descriptions that would lead someone to believe that the models are less than 18-years old is not permitted anywhere on venue, including the URL and metatags.
- The posting or display of any image or wording depicting or related to extreme violence, incest, snuff, scat or the elimination of any bodily waste on another person, mutilation, or rape anywhere on the site, including the URL and metatags.
- The posting or display of any image or wording depicting or related to bestiality anywhere on the site, including the URL and metatags.
- The posting or display of any image or wording related to any website running, participating, or advertising acts allowing the subscriber to bet or gamble on an uncertain outcome, or to play a game of chance for stakes.
- Any attempt to display, sell, or transfer materials that violate or infringe any copyright, trademark, right of publicity, patent, statutory, common law, or proprietary rights of others, or contain any thing obscene, libelous, or threatening.
Note: Previously accepted “Celebrity sites” must either follow an acceptable “news” format, such as “movie review,” e-magazine, or tabloid formats, or you must have and produce on CentroBill's request written documentation of your right to use the material on your website. That documentation must be: (1) a license of the rights; (2) consent from the rights holder or their agent; or (3) a written statement from your attorney explaining your claim to have a lawful right, or a legal defense, to display the material. CentroBill may at its sole discretion accept or reject your site.
- Display of the trade or service marks of any credit card company on any webpage is specifically prohibited without the express written permission of the credit card company.
- Reproduction or transmission of any material in violation of any local, state, provincial, federal, or international law or regulation is prohibited. CentroBill makes every attempt to work with both U.S. and foreign law enforcement agencies to provide information about the providers and purchasers of the material. This includes the posting or display of any image or wording instructing users how to make or perform devices or situations that may violate any state, provincial, federal, or international law.
- Websites must comply with 18 U.S.C. §§ 2257–2257A. Merchants must determine their legal responsibility to and method of complying with 18 U.S.C. §§ 2257–2257A where required to do so.
- Any material uploaded to a CentroBill subscription page (aka “join page”) must be non-sexual in nature, and may only include non-nude individuals. CentroBill may review and reject any material for any reason.
- Any attempt to mislead the consumer about the site's content or actual initial or recurring pricing of the venue.
- Any attempt to mislead the consumer about the product or service provided or the price for that product or service.
- Failure to place a clear disclosure of trial periods and recurring charges conspicuously on the website.
- Using any wording relating to credit card use for age verification purposes.
- Use of blind links to the payment page. Consumers should have a reasonable expectation of opening a payment form when they click the link.
- No part of the website may be hosted on a free web host or anywhere that violates the host's acceptable use policy.
- The members' area of the venue must not be inaccessible to users for more than a 24-hour period at a time, and not more than one 24-hour period in a 30-day period.
- If the merchant chooses to use the rebilling option for sites containing members' areas, the members' areas must be updated in a time frame that is equal to or less than the rebilling cycle. For example, if the merchant bills every 30 days, the merchant must update its members' area at least every 30 days.
- CentroBill will not process transactions for venues offering shell accounts. CentroBill may cancel any accounts whose primary use can be determined as supporting the use of bots or any other programs executed on a server through a Telnet or a dial-up account.
- CentroBill will not process for sites advertising or selling the following:
- Buyers' clubs or membership clubs;
- Credit counseling or credit repair services;
- Direct marketing or non-Internet type subscription merchants;
- Infomercial merchants;
- Multi-level marketing businesses;
- Outbound telemarketers;
- Prepaid phone cards or prepaid phone services;
- Rebate-based businesses;
- “Up-Sale” merchants;
- Free grants or grant giveaways;
- Cash, money-making opportunities, or making money at home opportunities;
- “Cash for opinions;”
- Grant/cash money making schemes;
- Pharmaceutical informational sites or any site that offers information or services in relation to the purchasing of pharmaceutical drugs;
- Any website that is in violation of the credit card association rules; or
- Credit protection/identity theft protection.
- CentroBill will only process for escort sites if the site is acting in a directory (i.e., phonebook) capacity. CentroBill will not process for websites selling escort services.
- Using a sub-account and its signup form for a site that has been approved to process for another URL that is not registered to that sub-account and approved by a credit card association.
- “Posting in” or any other violation of credit card associations' rules.
- Violations of credit card association rules may result in the immediate termination of all services by CentroBill including recurring billing. CentroBill will hold all funds until all credit card association fines, chargebacks, and refunds have been satisfied.
4. CentroBill's Right to Cancel
If the merchant's account is suspended for unacceptable conduct or suspicion of fraud, all rebilling members may be cancelled and all money held for a period of six months to one year. In addition, CentroBill may, where feasible, implement technical mechanisms, which prevent the occurrences listed above. CentroBill is not required to notify the merchant of its actions.
CentroBill may deactivate CentroBill accounts or sub-accounts that have not processed any transactions within a 90-day period or the CentroBill join page is not viewable from the home URL of the venue. CentroBill deactivates accounts to minimize the unnecessary operational cost associated with maintaining them in the system.
Compliance with Rules of Other Networks
Any access to other networks connected to CentroBill's Internet service must comply with the rules for that network as well as with CentroBill's rules.
CentroBill may, without your permission, monitor any communications through or with its facilities as well as all the merchant's sites for compliance with this AUP and the merchant services agreement. CentroBill may also be required to provide access to the merchant's websites to representatives of the credit card associations or their acquiring members for monitoring for compliance with their operating rules. The merchant agrees that CentroBill is not considered a secure communications medium for the purposes of the Electronic Communications Privacy Act, and that no expectation of privacy is afforded to it. It may become necessary for CentroBill's employees to examine system accounting logs and other records to determine if privacy violations or other network unfriendly activities have occurred.
Cooperation with Authorities
CentroBill will cooperate with law enforcement and other authorities in investigating claims of illegal activity, including illegal transfer or availability of copyrighted material, trademarks, child pornography, postings or email containing threats of violence, or other illegal activity.
Confidentiality of Personal Subscriber Information
CentroBill will not release any merchant or customer personal subscriber information, nor merchant or customer billing information, to any third party except on presentation of a valid court order, or request to which CentroBill is legally required to respond to. The merchant agrees that CentroBill's judgement as to the validity of any court order, subpoena, or request will be considered proper and final.
Right to Change AUP
CentroBill may change this AUP at any time. It is your responsibility to regularly review the AUP on the CentroBill website to ensure compliance with the latest version of this AUP. Your use of CentroBill's services after CentroBill has posted the changes to the AUP constitutes your acceptance of the changes to this AUP.
CentroBill hopes the AUP is helpful in clarifying the obligations of Internet users, including CentroBill and its merchants, as responsible members of the Internet. Any complaints about a merchant's violation of the AUP should be sent to firstname.lastname@example.org.
CentroBill (Cyprus) Limited
253 Main Street,
#222, Matawan NJ 07747
Services CentroBill Ltee
2500-1751 Rue Richardson,
Montréal, QC H3K 1G6,
- Phone: 1-877-778-8382 (USA/Canada Toll Free)
- Fax: 1-877-778-8382